Disclaimer

This product is intended exclusively for transporting dogs and should not be used to carry children or any items other than a dog.

Please carefully review the instructions before placing your pet in this seat. Ignoring these guidelines may lead to severe injury. By attaching the Pooch My Ride Dog Carrier to your bicycle, you confirm that you have read and understood all warnings and instructions.

Be aware that transporting a pet on a bicycle carries certain risks, similar to those you face while riding. Pooch My Ride/Brit Innovations Group is not liable for any injuries that may occur. Only experienced adult cyclists who are fully confident in their riding skills should use this seat to transport a pet. The Pooch My Ride Dog Carrier is designed solely for leisurely riding; engaging in extreme cycling with your pet increases the likelihood of injury.

Before every ride, ensure that all screws and bolts are tightened and securely in place.

Refund & Returns Policy

At Pooch My Ride, we are committed to ensuring your satisfaction with every purchase. If you wish to return your order, you may return it within 14 days of receiving your item(s) for a refund, subject to the terms outlined below.

Eligibility for Returns

To be eligible for a return:

1. The item must be in its original condition, in perfect condition without any scratches, and in the same packaging as received.
2. All original accessories must be intact.

Returns Outside the 14-Day Return Period

Returns requested outside of the 14-day return period may be accepted at our discretion. Where a return is approved after this period, we reserve the right to deduct a £25 restocking fee from the refund amount to cover handling, inspection, and restocking costs.

Acceptance of returns outside the 14-day return period is not guaranteed and will be considered on a case-by-case basis.

Note: This restocking fee does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied goods.

Return Process

1. Contact us at hello@poochmyride.co.uk within 14 days of receiving your order to initiate the return process.
2. Provide your order number and a brief explanation for the return.
3. Once approved, you will receive a return authorization number and instructions for shipping the item back to us.
4. We may request a photo of the inside of the seat to check for any scratches.

Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item received.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds and Processing Time

• Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.
• If the return does not meet our eligibility criteria, the item will be sent back to you at your expense.
• Original delivery charges are non-refundable. Where an order included a delivery charge, this amount will be deducted from the refund unless the return is due to a faulty, damaged, or incorrectly supplied item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. Upon inspection, we will provide a replacement or refund at no additional cost.

International Deliveries

For international orders (outside the UK), prices do not include any local taxes, import duties, or additional fees that may be charged upon arrival in the destination country. These charges are the responsibility of the customer and must be paid for the shipment to be released.

If you choose to refuse delivery due to these charges and request that the order is returned to us, you will remain liable for the applicable import taxes and duties, as well as the original shipping cost and the return shipping cost. Any refund issued will have these amounts deducted.

Please note that once the shipment arrives in the destination country, it is considered imported and has completed customs clearance. As a result, any import taxes or duties applied at that stage will not be refunded by customs authorities, even if the delivery is refused or returned.

If you have any questions or need assistance, please reach out to us at hello@poochmyride.co.uk